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or What kind of applications are people asking to have built? What communication channels are of most interest? voice? web? SMS? IM? At Call Center World 2010 in Berlin, host Dan York interviewed Marc Ollh?user, Co-Founder and Product Manager at Excelsis, a Voxeo partner, to learn more about what kind of apps customers are looking for and what he has seen in the way of communication trends. More information about Excelsis may be found at If you enjoyed this show, please consider one (or more) of these options: subscribing via iTunessubscribing to our YouTube account (if you are a YouTube user) subscribing to our RSS feedfollowing us on Twitterfollowing us on FriendFeedThank you. This Voxeo podcast can be found on the web at If you have comments or feedback about this show, you can either leave comments here on the show blog site or email Dan York